Refund & Cancellation Policy

Last updated May 29, 2025

Thank you for your purchase from Windows EZ (www.windowsez.com). Because all of our windows are custom, special-order items, we are unable to accept returns once your order has been placed and confirmed. Please review our policy below for important details about cancellations and exceptions.

CANCELLATIONS

• You may cancel your order within 3 business days after a Windows EZ technician has completed your on-site confirmation visit.

• To cancel, please contact us at info@windowsez.com or call 763-363-5357 within this window.

• After 3 business days from the confirmation visit, all sales are final and your windows will be manufactured to your specifications.

RETURNS

• Because all windows are custom-made, returns are not accepted after the order is confirmed and the 3-day cancellation period has passed.

EXCEPTIONS

• If your product arrives defective, damaged, or does not match your order specifications, please contact us immediately at info@windowsez.com or 763-363-5357 to arrange for a WindowsEZ specialist to asses the concern and find a solution to repair or replace.

• Our team will work with you to resolve any issues with defective or incorrect products promptly.

QUESTIONS

If you have any questions regarding our cancellation or refund policy, please contact us at:

info@windowsez.com 763-363-5357

Windows EZ, 22386 172nd St Nw, Big Lake, MN 55309